Accessibility Statement for Waste Disposal Bermondsey

Waste Disposal Bermondsey is committed to making our waste management information and services accessible and usable for everyone in the Bermondsey area. We aim to provide a digital experience that works well for all residents, businesses, and visitors, including people with disabilities, older users, and those using assistive technologies.

Our Accessibility Commitment

We are working towards meeting the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines explain how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities. Our goal is for our online waste disposal information, booking options, and contact details to be easy to perceive, operate, understand, and robust for all users in Bermondsey.

Measures to Support Accessibility

To improve accessibility for Waste Disposal Bermondsey users, we take several measures. We design pages with clear headings and consistent layouts so that information about rubbish removal, recycling, bulky waste, and commercial waste disposal is straightforward to find. We use readable font sizes, sufficient colour contrast, and simple, plain language wherever possible to help users quickly understand the services we provide in Bermondsey and the surrounding area.

We also aim to avoid relying solely on colour to convey meaning and to ensure that any important information about waste disposal schedules, safety guidelines, or collection requirements is presented in text form. This benefits users who may have colour vision deficiencies or who are using monochrome displays.

Screen Reader Compatibility

Our website and online information about Waste Disposal Bermondsey are being developed to work with commonly used screen readers. We aim to provide clear page titles, heading structures, and meaningful text for buttons and form fields. We are working to ensure that images essential to understanding our services are accompanied by alternative text so that users of screen readers can access the same information as sighted users.

We also strive to present content in a logical reading order, so that people using screen readers can follow descriptions of waste disposal services, opening hours, and contact details without confusion.

Keyboard Navigation

The Waste Disposal Bermondsey website is intended to be fully navigable using a keyboard only, without the need for a mouse or trackpad. Users should be able to move through menus, form fields, and buttons using the Tab, Shift plus Tab, Enter, and arrow keys. We work to ensure that focus indicators are visible, so users can clearly see which part of the page is currently selected.

Key tasks, such as reading about household waste services, checking collection guidance, or locating Bermondsey contact information, should be achievable with keyboard navigation alone.

Ongoing Improvements

Accessibility is an ongoing process. We regularly review our content and features to identify areas for improvement, particularly as we update details about waste disposal in Bermondsey or introduce new services. When new pages or functions are added, we aim to assess them against WCAG 2.1 AA criteria, and we address issues as resources allow.

Requesting Information in an Accessible Format

If you find any part of our Waste Disposal Bermondsey website or online information difficult to use, or if you require content in an alternative accessible format, you can contact us. Please explain which page or type of information you need, and tell us the format that would be most helpful to you, such as large print, easy read, audio description, or a different language.

You can contact our team by phone on 0200 000 0000 or by email at [email protected]. We will consider your request carefully and aim to respond within ten working days.

Feedback and Contact Details

We welcome feedback on the accessibility of our waste disposal information and services in Bermondsey. Your comments help us understand real-world barriers and prioritise improvements. To report an accessibility problem, request assistance using our online services, or suggest ways we can make Waste Disposal Bermondsey more accessible, please contact us on 0200 000 0000 or email [email protected].

We take accessibility concerns seriously and will do our best to resolve issues and provide reasonable adjustments so that all users can access waste disposal services in Bermondsey fairly and independently.